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FAQ
Important note
When the vacuum cleaner works abnormally, please turn off the appliance and cut off the power!
Errors
Possible causes
Troubleshooting method
Lowe battery power
Charge the product
The appliance cannot start,
and the power indicator light
flickers for several times and
then goes out automatically
The dust cup is full
Empty the trash in the
dust cup
The vacuum cleaner has no
suction power or little suction
Reinstall the dust cup or
separator filter properly
power
The dust cup or separator
filter is not installed
correctly
The dust cup is full
Empty the trash in the
dust cup
There is an obvious dust leak
Reinstall the dust cup or
separator filter properly
from the vacuum cleaner
The dust cup or separator
filter is not installed
correctly
Clean the entanglements
in the floor brush
The roller brush gets
entangled or stuck,
and the protection device
starts up
The roller brush stops rotating,
the power indicator light
keeps flickering，and the
appliance shuts down
automatically 30 seconds later
Too many or too large
particles of garbage are
inhaled in
Clean up the air duct and
filter element of the
machine
The air duct or dust cup filter
element is blocked, the
machine stops working, the
indicator light keeps flickering,
and the machine automatically
shuts down 30 seconds later
The charging time is
insufficient
Please charge the product
fully
The service time is shortened
after charging
The battery is aged
Purchase an original
battery to replace
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