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Picture 144 - Web capture
User may examine the packets with a packet analyzer or send it to Fanvil support mailbox.
13.8 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the log information of the
phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow
the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or
send the log to the technician to locate the problem.
13.9 Common Trouble Cases
Table 33 - Trouble Cases
Trouble Case
Solution
1.
The device is powered by external power supply via power adapter or
PoE switch. Please use standard power adapter provided
by manufacturer or PoE switch met with the specification requirements
Device could not boot up
and check if device is well connected to power source.
2.
If you saw “POST MODE” on the device screen, the device system
image has been damaged. Please contact location technical support to
help you restore the phone system.
Device could not register to a
1.
Please check if device is well connected to the network. The network
service provider
Ethernet cable should be connected to the
[Network] port NOT
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