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Fix issues : Call and SIM issues 330
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
Phone app
icon is missing
If
has disappeared from your home screen, you just need to add a shortcut for the Phone app.
SIM card not recognised
If you see
or
in the status bar or a message that the SIM is not recognised:
1.
Turn your phone off and then on again.
Press the Power and Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
2.
Do one of the following:
•
If you're using a physical SIM card, turn your phone off, then remove and reinsert the SIM.
•
If you're using an eSIM, reset the eSIM and then set it up again.
3.
Contact your carrier to make sure your account is set up properly.
4.
Ask your carrier to replace the SIM card.
5.
Perform an external phone reset.
No signal
1.
If you usually have a signal
but the status bar shows
in your current location, move to another
area where you can receive a signal, such as outside. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2.
If aeroplane mode is on, turn it off.
3.
Turn your phone off and then on again.
4.
Check for app updates.
5.
Check if a software update is available for your phone.
6.
Remove your SIM card and reinsert.
7.
Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
8.
Reset the phone.
Have signal, but can’t make calls
1.
Turn your phone off and then on again.
Press and hold the Power and Volume up buttons simultaneously, then touch Restart to establish a
new connection with the network.
2.
Clear the cache for the Phone app.
3.
Use safe mode to see if apps that you installed are causing the issue and uninstall as needed.