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Fix issues : App issues 349
App or widget issues
App or widget missing from Home screen
If a widget disappeared from your home screen, then add the widget by touching and holding an empty
spot on your home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just
need to add a shortcut.
If an app disappeared from your list of all apps, you need to reinstall it.
App icons being replaced in favourites
If the apps in your favourites tray are being replaced by apps you haven't selected and you don't want them
to change, turn off app suggestions.
1.
Touch & hold a blank space on your Home screen.
2.
Tap
Home settings > Home screen style.
3.
Next to App tray, tap
.
4.
Turn Suggestions on Home screen off
.
App crashes, won’t open or isn’t working
After each step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
Press and hold the Power and Volume up buttons simultaneously, then tap Restart.
2.
Check that you have not disabled permissions for the app. If any permissions are turned off, turn them
on and try using the app again.
3.
Update the app.
4.
Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5.
Clear the app’s cache. This frees up space by removing temporary files.
6.
Clear the app’s data. This erases all data saved in this app.
7.
Contact the app’s developer.
a.
Open the Play Store app.
b.
Touch your profile icon
> Manage apps and device.
c.
Touch the app and swipe down to see contact information.
8.
If all else fails, delete the app.
Tip: To figure out which third-party app is causing performance problems, use safe mode.