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Fix issues : Maintenance procedures 358
Reset connections, settings or apps
Try these resets if you're having issues with specific features on your phone. If the reset doesn't resolve
issues, you can take the larger step of resetting your phone.
Reset eSIM
Use this reset if you're changing phones or changing SIMs.
What gets deleted/removed when you reset
This removes the eSIM from your phone. It does not affect your mobile data account. To close an account,
contact your carrier.
Reset
1.
Go to Settings > System > Reset options.
2.
Tap Erase eSIMs.
Reset Wi-Fi, mobile data and Bluetooth
Use this reset if:
•
Wi-Fi doesn't work. Wi-Fi network name isn't shown on your phone.
in the status bar. You can't make/receive calls, or calls
•
Cellular/mobile data: No signal and
frequently drop.
•
Bluetooth doesn't work or disconnects automatically.
•
VPN doesn't work as expected.
What gets deleted/removed when you reset
•
All Wi-Fi devices and passwords set up on your phone
•
All mobile settings, like preferred mobile network
•
All paired Bluetooth devices set up to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Mobile data
•
Hotspot (internet sharing)