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TROUBLESHOOTING
COMMON SOLUTIONS
If you experience problems with your speaker:
• Power on the speaker (see page 14).
• Check the state of the status lights (see page 20).
• Make sure your mobile device supports Bluetooth technology (see page 24).
• Charge the battery (see page 18).
• Increase the volume on your speaker, device and Bose Connect app.
• Move your device closer to the speaker and away from any interference
or obstruction.
• Try connecting another device (see page 26).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
SYMPTOM
SOLUTION
No power (battery)
Battery may be in protection mode or discharged. Connect your
speaker to a wall charger.
On your device:
– Disable and then enable the Bluetooth feature.
– Delete your speaker from the Bluetooth list on your device.
Connect again (see page 26).
Speaker does not
connect with
mobile device
Connect a different device (see page 27).
Visit: worldwide.Bose.com/Support/Flex
worldwide.Bose.com/Support/Flex to see how-to videos.
Clear the speaker pairing list (see page 27). Connect again.
Make sure voice prompts are on (see page 22). Press the
Bluetooth button l to hear the connected device. Make sure you
are using the correct device.
Use a different music source.
Connect a different mobile device (see page 26).
No sound
If two devices are connected, pause audio on the first device and
play audio on the other device.
If two devices are connected, move the devices within range of
the speaker (30 ft or 9 m).
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