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Troubleshooting
SYMPTOM
SOLUTION
Download the Bose Connect app for an additional way to pair
your Bose Bluetooth speakers.
Speaker doesn’t pair
with a Bose Bluetooth
speaker manually
Your second speaker may not support Stereo or Party mode.
Refer to your Bose Bluetooth speaker owner’s guide.
Make sure you have downloaded the Bose app.
Press and hold the Bluetooth button l until the Bluetooth light
blinks blue, and you hear “Ready to pair another device.”
Speaker doesn’t pair
with a Bose Smart
Speaker or Soundbar
Make sure that your Bose SoundLink Flex speaker is within
30 ft (9 m) of your Bose Smart Speaker or Bose Smart Soundbar.
With your speaker powered on, press and hold the Bluetooth
button l until you hear “Ready to connect” and the Bluetooth
light blinks blue. Use the Bose app to connect the speaker to a
compatible Bose product.
Speaker doesn’t
reconnect to a
previously-paired
Bose Smart Speaker or
Soundbar
For more information, visit: support.Bose.com/Groups
support.Bose.com/Groups
Download the Bose Connect app (see page 11), and run
available software updates.
On a computer, check btu.Bose.com
btu.Bose.com for USB updates.
Delayed audio when
paired with a Bose
Smart Speaker or
Soundbar
RESET YOUR SPEAKER
Factory reset clears connected devices and language settings from your speaker and
returns it to the original factory settings.
1. Power on your speaker.
2. Press and hold the Power button I for 10 seconds.
The speaker powers off.
3. Press I.
The Bluetooth light glows blue, and you hear “Ready to connect. To start setup,
download the Bose Connect app” (see page 11).
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