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Troubleshooting en
▶Check the circuit breaker in the fuse box.
Fault
Cause and troubleshooting
The appliance is not
working.
There has been a power cut.
▶Check whether the lighting in your room or other
appliances are working.
The programme does
not start.
Start/Reload
has not been pressed.
▶Press Start/Reload
.
Door is not closed.
▶Close the door.
Childproof lock is activated.
▶Deactivate childproof lock.
→ "Deactivating the childproof lock", Page 29
Finished in
is activated.
▶Check whether Finished in
is activated.
→ "Buttons", Page 22
Laundry is caught in the door.
▶Remove any trapped laundry.
The door cannot
be opened.
The temperature is too high.
▶Wait until the temperature has dropped.
▶Cancel the programme.
→ "Cancelling the programme", Page 29
Water level is too high.
▶Select a suitable programme for draining.
→ "Programmes", Page 23
Power failure.
▶Open the door using the emergency release.
→ "Emergency release", Page 43
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶Clean the drain pump. → Page 31
The water outlet hose is connected too high.
▶Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶Correctly assemble the pump cover.
37