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Troubleshooting en
Fault
Cause and troubleshooting
The programme dura-
tion changes during
the wash cycle.
Note: When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶Not a fault – no action required.
No water is visible in
the drum.
Water is below the visible area.
▶Not a fault – no action required.
▶Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
This is caused by an internal motor test.
▶Not a fault – no action required.
Insert in compartment
is blocked.
▶→ "Cleaning the detergent drawer", Page 30
Residual water is
present in the com-
partment
.
Appliance is not correctly aligned.
▶→ "Aligning the appliance", Page 16
Vibrations and move-
ment of the appliance
whilst spinning.
The appliance feet are not fixed.
▶Secure the appliance feet.
→ "Aligning the appliance", Page 16
Transit bolts have not been removed.
▶→ "Removing the transit bolts", Page 13.
Drum rotates, water
does not flow in.
Load detection is active.
▶Not a fault – no action required.
Note: The load detection can take up to two minutes.
Heavy foam build-up
Detergent dosage is too high.
▶Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into compartment II (not for outdoor clothing,
sportswear or items stuffed with down).
▶Reduce the amount of detergent for the next wash-
ing cycle with the same load.
High spin speed not
reached.
A low spin speed is selected.
▶The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶Redistribute the laundry in the drum.
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