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en Troubleshooting
Fault
Cause and troubleshooting
The water is not drain-
ing.
Detergent dosage is too high.
▶Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into compartment II (not for outdoor clothing,
sportswear or items stuffed with down).
▶Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶Remove any unapproved extensions from the water
hose.
→ "Connecting the appliance", Page 14
The pump cap is not fully screwed in.
▶Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Start/Reload
has not been pressed.
▶Press Start/Reload
.
Water is not flowing
in. Detergent is not
being dispensed.
The filters in the water inflow are blocked.
▶Clean the filters in the water inflow.
The tap is turned off.
▶Turn on the tap.
The water inlet hose is kinked or jammed.
▶Ensure that the water inlet hose is not kinked or
jammed.
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶Not a fault – no action required.
Note: When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶Not a fault – no action required.
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