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Troubleshooting 17 Troubleshooting
TroubleshootingYou can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶Never make any technical modifications to the appliance or its features.
▶Repairs to the appliance should only be carried out by trained specialist
staff.
▶Only use genuine spare parts when repairing the appliance.
▶If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Energy-saving mode is active
▶Press Start / Reload
.
Fault
Cause and troubleshooting
The display goes out
and Start / Reload
flashes.
The water outlet hose is connected too high, is kinked
or trapped, or has been extended impermissibly.
▶Check the installation of the water outlet hose.
→ Page 14
E:36 -10 / E:30 -80 /
E:18
The detergent solution
is not being pumped
out.
Drain pipe or water outlet hose is blocked.
▶Clean the drain pipe and the water outlet hose.
The drain pump is blocked or the pump cover is not
installed correctly.
▶Check that the pump cover is installed correctly.
→ Page 33
▶Clean the drain pump. → Page 33
Detergent dosage is too high.
▶Reduce the amount of detergent for the next wash-
ing cycle with the same load.
– – – is activated.
▶Start the Spin
programme or a suitable drain-
ing programme. → Page 22
E:36 -25 -26
Drain pump is blocked.
▶Clean the drain pump. → Page 33
E:60 -2B / E:32 /
H:32
The appliance has interrupted the spin cycle because
the laundry is unevenly distributed.
▶Redistribute the laundry in the drum.
37