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Fault
Cause and troubleshooting
E:30 -20
▶Do not add any extra water to the appliance while it
is operating.
All other error codes.
Malfunction
1. Restart the appliance.
2. If the fault occurs again, disconnect the appliance
from the power supply for at least 30 seconds.
Unplug the appliance from the mains or switch off
the circuit breaker in the fuse box.
3. If the fault persists, call customer service.
→ Page 44
Please specify the exact error message when call-
ing. If possible, document the fault with photos and
videos.
flashes and the pro-
gramme is paused.
The appliance has detected fluctuations in the power
supply.
No action required. If the power supply is stable,
lights up and the programme continues to run as nor-
mal.
Heavy foam build-up.
Detergent dosage is too high.
▶Mix one tablespoon of fabric softener with 0.5 litres
of water and pour the mixture into compartment II
(not for outdoor clothing, sportswear or items
stuffed with down).
▶Reduce the amount of detergent for the next wash-
ing cycle with the same load.
flashes.
The door is not completely closed.
1. Ensure that there is no laundry trapped in the door.
2. Close the door.
Drum cleaning is required.
▶Clean the drum. → Page 31
The programme does
not start.
Childproof lock is activated.
▶Deactivate the childproof lock. → Page 30
Finished in
is activated.
▶Check whether Finished in
is activated.
→ Page 21
The temperature is too high.
▶Start the Rinse
programme or wait until the
temperature has dropped.
The programme is
paused or has been
interrupted, but the
door will not open.
Water level is too high.
▶Start the Spin
programme or a suitable drain-
ing programme. → Page 22
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