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If the SIM card is identified successfully but no internet access is available, your SIM card
may have run out of money. Ensure that you have an active plan.
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If the SIM card balance is sufficient, it is recommended that contact our technical support
for help.
4.1.2 Through the WAN port
To access the page, log in to the web UI of the router, and navigate to Internet Status.
On this page, you can perform troubleshooting as prompted on the page when you access the
internet through the WAN port.
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Before checking the internet status, you should connect the WAN/LAN port of the router to the
internet using an Ethernet cable, enable the failover function and configure internet parameters on the
Internet Settings page.
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The connection type PPPoE is used for illustration here.
Ethernet cable disconnected
When “No Ethernet cable is connected to the WAN port” is shown between the internet and the
router, ensure the Ethernet cable is connected to the WAN port properly.
Incorrect user name and password
When “The user name and password are incorrect.” is shown between the internet and the router,
ensure the PPPoE user name and password are entered correctly.
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Document Version: V1.0