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A.2 FAQ
Q1: I cannot access the web UI of the AP after entering 192.168.0.254. What should I do?
A1: Try the following solutions:
Ensure that all your Ethernet cables are properly connected.
If there is no Tenda AC or Tenda router with AP functionality in the network, ensure that the IP
address of your computer has been set to 192.168.0.X (X: 2 to 253), and the IP address is not
used by any other devices in the same network.
Clear the cache of your web browser, or replace the web browser.
Disable the firewall of your computer.
Replace your computer.
If two or more APs are connected in the network without an Tenda AC or Tenda router with AP
functionality, an IP address conflict may happen. You should leave only one AP in the network
first and set a new IP address 192.168.0.X (X: 2 to 253) for the AP. Then repeat this procedure to
modify the IP addresses of the other APs. Meanwhile, make sure that the IP address of your
computer is in the same network segment with your APs’ new IP addresses. Then try logging in
to the web UI of your APs using their new IP addresses.
If the AP has been managed by an Tenda AC or Tenda router with AP functionality, the AP’s IP
address may be no longer 192.168.0.254. In that case, go to the web UI of the AC/router to
view the new IP address of the AP, and then log in to the AP’s web UI using the new IP address.
If the problem persists, reset the AP, and then try logging in again.
Q2: My access controller (AC) cannot find my AP. What should I do?
A2: Try the following solutions:
Ensure that all the devices in the network are connected properly and the LED of the AP blinks.
If VLANs have been defined in your network, verify that the corresponding VLAN has been
added to your AP controller.
Reboot your AP.
Upgrade firmware your AP to the latest version.
Reset your AP.
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