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Troubleshooting
Printing Is Uneven
C0JS-099
Troubleshoot by checking in the following order:
Step 1: Checking the Paper(P. 446)
Step 2: Checking the Toner Cartridges(P. 446)
Step 3: Checking the Usage Environment of the Machine(P. 446)
Step 4: Checking the Special Processing Setting(P. 447)
Step 1: Checking the Paper
Are You Using Appropriate Paper?
Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper(P. 15)
Loading Paper(P. 101)
Are You Using Rough Paper?
If so, setting [Correct Void for Rough Paper] to [On] may improve the problem.
[Home] screen on the control panel
[Menu]
[Adjust Image
[Adjustment/Maintenance]
Quality]
[Special Processing]
[Correct Void for Rough Paper]
[On]
* When you select [On], the print quality may be affected.
Step 2: Checking the Toner Cartridges
Check the Remaining Amount of Toner in the Toner Cartridges.
Check the remaining amount of toner in the toner cartridges, and replace any toner cartridges, as needed.
Checking the Remaining Amount of Consumables(P. 418)
Replacing the Toner Cartridges(P. 412)
* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than
indicated or the parts may be deteriorated. If the condition persists even after replacing the toner cartridge
indicated to have a low amount of toner, it is recommended to replace the other toner cartridges as well.
Step 3: Checking the Usage Environment of the Machine
Are You Using the Machine in a Humid Environment?
Setting [High Humidity Mode] to [On] may solve the problem.
[Home] screen on the control panel
[Menu]
[Adjustment/Maintenance]
[Adjust Image
Quality]
[Special Processing]
[High Humidity Mode]
[On]
* Setting this to [On] may blur images and text in an environment with low humidity.
Are You Using the Machine in an Environment with Sudden Temperature Changes?
Sudden temperature changes can create condensation, which can result in faded or blurry images and text.
Setting [Control Condensation] to [On] may solve the problem.
446