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Troubleshooting
Printouts Have Ghost Images
C0JS-09F
Troubleshoot by checking the following steps:
Step 1: Checking the Paper and Toner Cartridges(P. 451)
Step 2: Checking the Maintenance Status of the Machine(P. 451)
Step 3: Checking the Special Processing Setting(P. 451)
Step 1: Checking the Paper and Toner Cartridges
Are You Using Appropriate Paper?
Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper(P. 15)
Loading Paper(P. 101)
Have the Toner Cartridges Reached the End of Their Lifetime?
Parts inside the toner cartridges may have deteriorated. If this symptom occurs, it is recommended to replace
the toner cartridges regardless of the remaining amount of toner or messages displayed.
Replacing the
Toner Cartridges(P. 412)
Step 2: Checking the Maintenance Status of the Machine
Have You Cleaned the Fixing Assembly?
These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly.
Cleaning the Fixing Assembly(P. 409)
Step 3: Checking the Special Processing Setting
Is [Reduce Toner Flaking] Enabled?
If so, setting [Reduce Toner Flaking] to [Off] may improve the problem.
[Home] screen on the control panel
[Menu]
[Adjustment/Maintenance]
[Adjust Image
Quality]
[Special Processing]
[Reduce Toner Flaking]
[Off]
Do Ghost Images Appear When You Perform Continuous Printing?
Continuous printing involves generation of ghost images. If so, specifying [On] may improve the print results.
[Home] screen on the control panel
[Menu]
[Adjustment/Maintenance]
[Adjust Image
Quality]
[Special Processing]
[Reduce Ghosting 2]
[On]
* If you set to [On], print density may be uneven.
451