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Troubleshooting
Printouts Are Faded
C0JS-09H
Troubleshoot by checking the following steps:
Step 1: Checking the Paper and Toner Cartridges(P. 452)
Step 2: Checking the Usage Environment of the Machine(P. 452)
Step 3: Checking the Special Processing Setting(P. 453)
Step 1: Checking the Paper and Toner Cartridges
Are You Using Appropriate Paper?
●Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper(P. 15)
Loading Paper(P. 101)
●Set the paper size and type correctly according to the loaded paper.
Specifying the Paper Size and
Type(P. 113)
Does the Printed Toner Flake Off Depending on Paper Type or Usage Environment?
If so, setting [Reduce Toner Flaking] to [Mode 1] may improve the problem. If that does not work, select [Mode
2].
[Home] screen on the control panel
[Menu]
[Adjustment/Maintenance]
[Adjust Image
Quality]
[Special Processing]
[Reduce Toner Flaking]
[Mode 1] or [Mode 2]
* When this setting is enabled, ghost images may appear in unprinted areas.
Have the Toner Cartridges Reached the End of Their Lifetime?
Parts inside the toner cartridges may have deteriorated. If this symptom occurs, it is recommended to replace
the toner cartridges regardless of the remaining amount of toner or messages displayed.
Replacing the
Toner Cartridges(P. 412)
Step 2: Checking the Usage Environment of the Machine
Are You Using the Machine in an Environment with Sudden Temperature Changes?
Sudden temperature changes can create condensation, which can result in faded or blurry images and text.
Setting [Control Condensation] to [On] may solve the problem.
[Home] screen on the control panel
[Menu]
[Adjustment/Maintenance]
[Maintenance]
[Control Condensation]
[On]
* During condensation removal, a blank sheet of paper may be output without being printed correctly. If you
set this to [On], you can set whether to restrict printing.
* If you set this to [On], you must keep the machine ON to continuously remove the condensation. The
automatic shutdown setting is disabled.
Is the Machine Installed in a Location Subject to Strong Wind Such as from an Air
Conditioner?
If so, adjust the air direction and volume of the air conditioner.
If that does not work, setting [Switch Paper Feed Method] to [Print Side Priority] may improve the problem.
452