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Troubleshooting
Set the correct authentication information.(P. 500)
Set the information necessary for authentication.(P. 500)
The authentication server certificate has expired.(P. 500)
The authentication server certificate is incorrect.(P. 500)
The memory is full.(P. 500)
The number of entered characters is incorrect or invalid characters are used.(P. 501)
Use Remote UI to set the information necessary for authentication.(P. 501)
●If the problem persists even after trying the troubleshooting methods, contact your dealer or service
representative.
If the Problem Persists(P. 507)
An incompatible toner cartridge has been inserted, so color printing is currently unavailable.
Replace with a New Toner Cartridge.
Replacing the Toner Cartridges(P. 412)
For optimum print quality, using Canon genuine toner cartridges is recommended.
List of
Consumables(P. 419)
An incompatible toner cartridge is inserted. Cannot use the Print function with this toner cartridge.
An incompatible toner cartridge has been inserted, so printing is currently unavailable.
Replace with a New Toner Cartridge.
Replacing the Toner Cartridges(P. 412)
For optimum print quality, using Canon genuine toner cartridges is recommended.
List of
Consumables(P. 419)
B&W printing is restricted. Only Color printing is available.
Black and white printing is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Black and White Printing.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in Administrator Mode
[Settings/Registration]
[User Management]
[Department
ID Management]
select the Department ID to edit
clear the [Restrict Black & White Print] checkbox
[OK]
On the control panel, select [Menu] in the [Home] screen, and then select [Management Settings] to change
the setting.
[Department ID Management](P. 381)
Cannot analyze the authentication server certificate.
The certificate of the authentication server may not be correct, or it may be a format unsupported by the machine.
Check the Certificate of the Authentication Server, and Change the Setting, as Needed.
Setting IEEE 802.1X(P. 222)
490