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Troubleshooting
Viewing the Print Job Status and Log(P. 166)
Memory Media Print is restricted.
The settings are configured to not print data from a USB memory device.
To Cancel Restriction, Change the [Memory Media Settings] Setting.
The machine must be restarted to apply the settings.
Log in to Remote UI in Administrator Mode
[Settings/Registration]
[Access Files Settings]
[Memory
Media Settings]
[Edit]
select the [Memory Media Print] checkbox
[OK]
restart the machine.
On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to change the
setting.
[Memory Media Settings](P. 373)
No reply from the destination.
The Ethernet cable may not be connected or there may be a problem with the switch.
Check the Ethernet cable and switch status.
No response from the host.
The machine is not connected correctly to the network.
Check the Settings of the Machine and Network, and Connect Again.
When Connected via Wireless LAN
Configure the settings correctly according to your usage environment.
Connecting to a Wireless
LAN(P. 46)
When Connected via Wired LAN
Check that the Ethernet cable is properly connected.
Connecting to a Wired LAN(P. 45)
Paper jammed.
Paper jammed in the machine during printing.
Remove the Jammed Paper, and If Printing Does Not Resume Automatically, Try Printing Again.
Paper Jams(P. 434)
Paper Settings and Loaded Size Mismatch
The size of the paper loaded in the machine does not match that set on the control panel or printer driver.
Match the Size of the Loaded Paper with the Paper Size Setting.
When Using the Loaded Paper
●Change the paper size setting on the control panel to match the size of the loaded paper.
Setting the Paper Size and Type for the Paper Drawer(P. 114)
Setting the Paper Size and Type for the Multi-Purpose Tray(P. 116)
●When printing from a computer, change the paper size setting on the printer driver to match the size of
the loaded paper.
Printing from a Computer(P. 144)
When Reloading Paper
Load paper of the size set on the control panel or printer driver.
Loading Paper(P. 101)
Check That the Paper Guides Are Aligned with the Markings and Are Not Too Loose or Too Tight.
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